Home :: Refund Policy

Refund Policy

 

PHYSICAL GOODS REFUND POLICY
If not completely satisfied with any physical product ordered from our site, you may return it for a full, unconditional refund within 30 days. 
 
 
DIGITAL GOODS REFUND POLICY
Since PassionProfit.com also offers non-tangible, digital goods, we do not issue refunds once an order is complete and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
 
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
 
(a) non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to orderdept@passionprofit.com in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
 
(b) download and unzipping issues: If you have problems while downloading or unzipping, please contact us at orderdept@passionprofit.com; 
We will honor refund requests under such circumstances.
 
(c) major defects: although all the products are thoroughly tested before release, unexpected errors may occur.
We will honor refund requests under such circumstances.
 
(d) product not-as-described: Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.